Systems Management
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Glacier
Technologies supports a variety of government agencies and industrial
organizations in the areas of change management, configuration management
and life cycle management. The scope of these contracts range from
enterprise networks that consist of over 40,000 seats to departmental
networks composed of 1,000 seats. Each seat is composed of various items of
IT equipment to include desktops, laptops and servers as well as such items
as cell phones, ipads and other communications systems that are connected
to the IP network. It should be noted that all of our projects are performed
under a quality control program based on ISO 9001:2008.
Configuration
Management:
Configuration management programs for all IT related components, demand the
implementation of a high quality management program. Such programs ensure
the IT infrastructure of the enterprise or department network is stable and
responsive to the needs of the customer. Glacier engineers design and
provide continuous support for the configuration management programs the
company installs. Additionally, Glacier applies industry best practices to
all of its support initiatives.
Change Management:
Change management programs support enterprise and departmental networks
the capability to seamlessly introduce new components and software into the
system. Glacier engineers and technical staff have the knowledge and
experience to design, install, and support change management programs for
both civilian and government customers. As part of their efforts, they
review the characteristics of new components such as hardware and software
by implementing
developed testing program to ensure they are compatible with all aspects of the
network including security and operational considerations before they are
added. Glacier engineers and technicians also provide help desk and
installation support assistance during the time the equipment or program is
introduced into the network.
Life Cycle Management:
Life cycle management programs provide to enterprise and departmental
networks the capability to perform reliably over time. Glacier engineers and
staff design, monitor and support life cycle management programs for both
its civilian and DoD customers. The Glacier staff utilizes such government
programs like EPEAT as part of the overall support it
provides to its customers.
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Change / Configuration / Life Cycle Management