Contact Centers
Back to Our Services
Glacier Technologies offers
expertise in the management and operation of in-bound contact centers
that support the conduct of information technology and medical patient
appointment support. The company recognizes the great value that a
one-stop, assistance support center can provide to an organization in
terms of efficiency and caller satisfaction. Currently, our staff
provides a variety of contact center support that fall within two broad categories:
Call Centers for computer operations and Patient Appointment for the
medical community.
|
Contact Center Support
Contact Center Management
- Primary
care scheduling
- Referral
scheduling
-
Referral research and follow up
- Nurse
Advice Line services (RN Supported)
- Protocol
development, maintenance and support
- Skillset
oriented training
- Mission
tailored
- Warrior
in Transition enhanced support
Referral Management
- Appointing, follow up and resulting
- 360 degree referral resolution
- Clear and Legible Results retrieval
- EHR focused (AHLTA, CHCS, ICDB,
RMSTR)
- Right of First Refusal management
- Care coordination
- Durable Medical Equipment
coordination
- Scalable operations
Proven Track Record
(Monthly Per
Agent)
- 900 inbound calls
answered
- 800 outbound calls
made
- 900-1000 appointments
booked
- 100-200 preventive
screening calls
- Call transaction
times average less than 3:00 min
- Less than 0.5% error
rate of total transactions
|
|
| |
Glacier offers to its
customers Tier I, II and III support services for the
maintenance of various types of computers and communications
equipment. Based on the client’s needs, company experts will
provide these services either at the customer site or at a
Glacier facility. It should be noted that Glacier’s engineers
are very knowledgeable in variety of communication related
technologies that include VoIP and VPN, which are commonly used
within contact
centers as infrastructure systems. In
addition to our expertise in these areas, we work constantly to
refine our contact center procedures based on best practices and
knowledge of information technology advancements in order to
enhance the company’s ability to provide quick and thorough
assistance at low-risk and low-cost to our customers.
One of the reasons for the success of the
company’s contact center operations is Glacier’s sound
management practices. As an ISO 9001:2008 company, Glacier applies ISO
management and quality assurance practices to the support services provided. ISO standards and Service Level Agreements are designed to assist
in meeting customer’s goals through the implementation of effective and
timely procedures.
|
|
Contact us | View site map
|
|
